Terms and Conditions

Please scroll down to learn about our business practices, the important details involved in the entire process, all the particulars of working with us, and other necessary information you need to know while you are here.
POUCH ME'S TERMS AND CONDITIONS
WELCOME TO POUCH ME!

ABOUT THIS DOCUMENT:

These Terms and Conditions include essential rules that govern the use of pouch.me. Please note that choosing to use the site (the “Site”) includes your unconditional agreement to follow and be bound by these Terms and Conditions.

IMPORTANT NOTE:

Pouch Me reserves the right to update these Terms and Conditions at any time without prior notice. You acknowledge and agree that it is your responsibility to review this document periodically and become aware of any changes. We encourage you to review these Terms and Conditions whenever you use this Site.

PLEASE BE GUIDED.

While you have the option to bookmark a particular portion of this Site (thereby bypassing this agreement), the use of any parts of this Site will still bind you to the Terms and Conditions stated herein.
Please email us at service@pouch.me should you need any clarifications and have any questions arising from any information within this document. Thank you for visiting us and we look forward to serving you.

TERMS AND CONDITIONS FOR ALL ORDERS

POUCH ME QUALITY GUARANTEE

We stand behind the quality of the products and services included in the Site.
Everyone at Pouch Me is committed to the service and satisfaction of its clients. As a business who has been in the print branding and packaging industry for nearly two decades, we make sure that each custom print order delivered is of the greatest value.
We ensure best color reproduction, prime custom pouch materials, proper cutting and finishing techniques, and top-of-the line quality custom packaging made especially for you. 

ARTWORK GUIDELINES FOR FILE CREATION AND UPLOAD

Please ensure that you review or preview the designs that you created or uploaded to our system. Make sure you are done correcting the issues before completing the order. Here are simple guidelines you can follow for creating or uploading files to our system:

ARTWORK FILE RESPONSIBILITY

As stated on the Site, Pouch Me is fully-equipped with a Prepress Department with print designers who check your files manually and using preflight software. Pouch Me's Prepress team only checks for any issues that may arise on the press—you are held fully responsible for the accuracy of your artwork files.
We strongly recommend you to proofread all print-ready files thoroughly before you send them to us. We provide free file presentation guidelines and templates to help you create and submit print-ready artwork files. Furthermore, we also offer free file preparation support services to make sure we can eradicate any foreseeable print errors.
We strictly follow mailing restrictions and regulations; this means you are also responsible in ensuring that your custom order complies with the present restriction. If you are not sure about the local restrictions, please check with your local post office.
All the staff at Pouch Me take every precaution to ensure the safety of the materials you send us. We are not responsible, however, for any loss or damage of files, images or artwork, especially when using third-party service providers for file hosting and storage.

PROHIBITED FILES

Following these Terms and Conditions, you or your business agrees that you will not upload any file or artwork that consists of material such as:

- Any material that can give rise to criminal or civil responsibility;
- Any material that infringe the rights of privacy or publicity;
- Copyrighted material and other material with intellectual property rights without getting the permission of the owner of these rights, as well as, the persons shown in any material (if applicable).

REQUIREMENTS FOR ART RESOLUTION/SHARPNESS

Pouch Me requires a minimum of 350 dpi, high-resolution images for digital printing. We will not be held responsible for any printing with bitmap results if you or your business or graphic designer chooses to submit low-resolution images and pushes through with production.

SAFE ZONE AND BLEED MARGIN REQUIREMENTS

Pouch Me requires that you or your business or graphic designer submit a symmetrical bleed for designs that include content that extend to the trim line. You can request for dedicated templates that you can follow for specific bleed guidelines. Please be reminded to exclude content from the Safe Zone. The Safe Zone is a 1/16 inch buffer area from the Trim Line. Adherence to Bleed and Safe Zone margins are essential in achieving the correct design fidelity.

COLOR SPACE CONVERSION

As printers, our color language is has been and always will be CMYK. We will not be held responsible for any color changes or color shifts that occur on image conversions (such as from RGB-to-CMYK color modes). To ensure that your label artwork or file gets the best color space, make sure to create CMYK files for your print artwork.

REQUIREMENTS FOR BLACKS/RICH BLACK

Full-color jobs that contain large solid portions of black ink should be saved with the black set up as CMYK Black (C30, M30, Y30, and K100). Pouch Me is not responsible for printing problems with Rich Black and Black artwork if the specifications are not met. Furthermore, Rich Black should never be used for text. Text should always be set to C0 M0 Y0 K100 (100% Black ink).

DIGITAL PRINTING USING CMYK

Pouch Me processes digital printing on all custom label printing services. Consistency of all your custom label prints is determined by color values that you had set beforehand. We use Cyan, Magenta, Yellow, and Black inks to produce your printed colors based on your own set values, but keep in mind that there will be color variance based on the type of label stock that you use (material, opacity), as well as any laminate or coating (gloss or matte), and this is inherent in any type of printing process.
Please make sure that this is in line with your own packaging standards. We encourage you to review the PDF soft proof, as well as order a hard proof, to check for color accuracy. We also encourage you to speak with your dedicated service associate to learn all the details of your order, including the type of printing process and what this means when it comes to quality and limitations.
If you or your business needs files that require critical color requirements, please inform us beforehand by contacting us through customer service email.

PAYMENTS

PAYMENT PROCESSING AND ORDER PROCESSING

Pouch Me accepts orders in US Dollars only. All credit card or online charges are in US Dollars. We will not be held accountable for any errors or delays in payment via third party payment providers and any foreign currency that requires transaction, processing, service, or any other fees charged by the customer’s credit card.
Upon completing submission, major file changes will no longer be allowed. Once the file is sent to Pouch Me's Prepress Department, you or your business is responsible to cover in payment the entire amount of the printing job. You are also required to cover the shipping fees, processing fees, or other fees unless otherwise noted. Only in some cases where we have not started any printing of the files in question, you may then be entitled to a refund.
Pouch Me holds the right not to print any files until full payment is received.

INTERNATIONAL TRANSACTION FEES

Please note that payments done via credit cards are processed in Hong Kong and may or may not be subject to international fees. Please check with your credit card company regarding their fees on cross border transactions.

PAYMENT CHANNELS

Inkable Label Co. requires that all purchases be submitted via an approved payment method. Approved payment methods include:

- PayPal payments
- Credit card payment
- Pre-payment through bank wire transfer

SHIPPING

SHIPPING COST AND SHIPPING METHOD

We are happy to always extend Free Shipping via FedEx to anywhere in the United States. We require you to submit a valid US Postal Address in order to receive your shipment. Inkable Label Co. is not responsible for any delay, loss, or damages due to the customer providing an incorrect or invalid address.
You agree that shipping terms for all Pouch Me products are shipped “Delivery at Place” (named place of destination) or “DAP” – The customer is responsible for all import duty, customs clearance, and related fees.

SHIPPING DELAYS

Please be aware that shipping transit time varies per location. Pouch Me will not assume any responsibility for any delays because of shipping problems due to carriers or weather conditions. Our company is also not liable for any damages for failing to receive the goods on time. There are different reasons why you may not receive your order on time including unforeseen delays (breakdown of equipment, delay in delivery service, and other issues in transit).

ORDER COMPLETION

Sales are final unless specified otherwise. No refunds will be given once we start working on your files or orders. This means that once we have received all your materials (complete digital files, and upon receipt of payment), we will have started working on the files. A partial or full refund may be issued by Pouch Me to the customer within 30 days if no work has been started on the print files. Please be aware that the refund may be reduced to cover fees like charge of proofs, processing, or any other services associated with the custom print order.
To ensure that all custom print orders are met within the promised turnaround time, we keep an active ledger of all materials, inventory, and staff schedules on all orders placed. Custom print orders that are not sent to press on time by the customer (5 days) will have fees applied for incurring additional labor, equipment, and inventory costs. Moreover, jobs that are not sent to press within 90 days of being placed will be not be refunded. It will also incur a 12.5% charge of the original job, which accounts for each 30-day period thereafter until 100% of the original job total has been accrued in fees.

MISCELLANEOUS

All materials created in the production of your printed custom orders are the property of Pouch Me. We assure you that these materials will not be sold or given to any other party. 
Pouch Me reserves the right to distribute free samples of your printed product whenever applicable. Please note that your printed product and the images used for your printed product will not be used in any paid advertising campaign without prior written consent.

OUR GENERAL TERMS AND CONDITIONS

POUCH ME WEBSITE

Once you access the Site, you agree to be bound to the Terms and Conditions set herein. All applicable laws, rules, and regulations are your sole responsibility to follow.
 Moreover, you are agreeing to follow all applicable local laws. If you do not agree to any of these terms or conditions, then you are advised to leave this website. The materials included in this website are protected by copyright and trademark law.

USE OF LICENSE

You are permitted to download one copy of the materials (software or information) on Pouch Me’s website for personal and non-commercial viewing. This is a grant of a license and not a transfer of title.
Under the Pouch Me license, you are not allowed to:

- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse-engineer any software contained on Pouch Me’s website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
This license may be terminated by Pouch Me at any time and shall automatically terminate if you violate any of these restrictions. Upon termination of your viewing of these materials, or upon the termination of this license, you must destroy any downloaded material in your possession, whether in electronic or printed format.

DISCLAIMERS

All materials on Pouch Me’s website is provided “as is.”
Pouch Me will make no warranties, expressed or implied, and hereby disclaims and negates all other warranties. This includes, and is not limited to: implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement of intellectual property or other violation of rights.
Further, Pouch Me does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website, or otherwise relating to such materials on any sites linked to this Site.

LIMITATIONS

In no event shall Pouch Me or its suppliers be liable for any damages (including, and not limited to: damages incurring loss of data or profit, or business interruption) arising out of the use or inability to use the materials on Pouch Me’s Site even if Pouch Me or a Pouch Me-authorized representative had been notified verbally or in writing of the possibility of such damage.
Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

REVISIONS AND ERRATA

The materials appearing on Pouch Me’s website could include technical, typographical, or photographic errors. Pouch Me does not warrant that any of the materials on its website are accurate, complete, or current.
Pouch Me may make changes to the materials contained in its website at any time without notice. Pouch Me does not, however, make any commitment to update these materials.

LINKS

Pouch Me has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pouch Me of the linked site. Use of any such linked website is at the user’s own risk.

SITE TERMS OF USE MODIFICATIONS

Pouch Me may revise these terms of use for its website at any time without prior notice. By using this website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

GOVERNING LAW

The internal laws of Taiwan ROC shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Taichung, Taiwan for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.

YOUR ACCEPTANCE OF THESE TERMS

Your visit and use of our site means that you accept our Terms and Conditions.  If you do not agree to this policy, please do not use our site and avail of our services.
Your continued use of our site following the posting of changes will be deemed your acceptance of those changes.

CONTACTING US FOR ANSWERS

If you have any questions about this document, the practices of this site, or your dealings with this site, please contact us at:
Pouch Me
67 Songzhu Rd. Sec. 3 3rd fl-2
Beitun District, Taichung, Taiwan 406
+886 4 22432593, +61 2 8488 3116
Or at our corporate offices:
Primerie International Limited
Blk A, 15/F Hillier Comm. Bldg., 65-67 Bonham Strand East, Sheung Wan, Hong Kong
NEED MORE INFORMATION?
Don't hesitate to contact us at
service@pouch.me
This document was last updated on June 8th, 2022.


COPYRIGHT © 2022 POUCH ME. ALL RIGHTS RESERVED.
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