POUCH ME'S PRIVACY POLICY

YOUR PRIVACY IS IMPORTANT.

WELCOME TO YOUR ONLINE CUSTOM PACKAGING PRINT SHOP.

Thanks for visiting Pouch ME! Please go over the information on this page to see what and how we collect, use, maintain and disclose information of the https://pouch.me website (“site”) users' (each, a “user”) data.

WE RESPECT YOUR PRIVACY.

We have created this complete and concise document for you. This Privacy Policy applies to Pouch Me (“Pouch Me”, “us,” “we,” or “our”) and all products and services offered by Pouch Me. This policy applies to all current and former Pouch Me visitors and customers.

PLEASE BE GUIDED.

By visiting or using our site via desktop or mobile, you consent to this Privacy Policy. Please note that you must be 18 years of age or older to be able to use this website.
If you require clarifications regarding this document, the practices employed of our site, or your dealings here, please don't hesitate to contact us at service@pouch.me. We'd love to hear from you and help in any way we can.

WHO WE ARE

Our official website address is https://pouch.me. Pouch Me is a team of Prepress designers, print professionals, print production technicians, and service associates with over a decade of expertise in the printing, branding and print advertising industries. 
We serve clients through our free online and phone consultations and strive to provide comprehensive tools, sound advice, and insider information regarding print jobs for custom branded packaging.   

WHAT INFORMATION WE COLLECT

PERSONAL IDENTIFICATION INFORMATION

We collect user personal identification information in specific ways, including, but not limited to: when users access the site, register information using the site, lodge an order, subscribe to our newsletter, fill out forms in various pages, and take part in surveys.
We also receive personal information via other site features, improvements, activities, services, or seasonal resources on our site. We ask users for their name, business name, email address, contact number, billing and shipping address, and other salient details needed to process orders and requests.
Personal identification information are not always given as users may anonymously visit our site. We only collect users' personal identification information only if they voluntarily submit information to us. Users can decline to give information, outside of preventing them from joining certain site-related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We also use non-personal information to improve our platform to bolster our level of service to users. We record non-personal identification information about users through their visits and interactions within our site.
These may include the user's browser name, IP address, computer model, geographical location, and other technical information that users employ to access our site, such as the operating systems and users' internet service providers.

TRACKING INFORMATION

Our site may use “cookies” to improve and enhance user experience. Working with our marketing service providers, we employ cookies, scripts, tags, and other tools to track user activities to analyze behavior and trends and may look at these reports individually or aggregated basis.
Tracking information creates cookies that are stored in your computer's hard drive for record-keeping purposes. These omptimize your site sessions, work to help remember and authenticate your Pouch Me account. Cookies also detect fraud. Users may accept or refuse cookies and can set alerts for when cookies are being sent. However, please note that parts of the site may not function properly and overall site performace may suffer with the rejection of cookies.

HOW WE USE INFORMATION

PERSONALIZING EACH USER'S EXPERIENCE

We may use agggregate information to understand how our users as a group interact with our current services and site's resources. We use each user's set information to successfully fulfill and ship orders. Certain information may also help us connect with users for account and order/transaction concerns and resolve any disputes.

IMPROVING OUR BUSINESS AND ONLINE PRINT PACKAGING SHOP

We gain invaluable, actionable insights from user feedback. These give us a strategic means to continually improve our site offerings and brand as a whole.

IMPROVING CUSTOMER SERVICE

The collected user information help us to more effectively and efficiently respond to customer service inquiries, requests, and service support needs.

PROCESSING TRANSACTIONS AND ORDERS

Specific information are important in affording the level of service we pride ourselves in prodiving all customers. We may pull the user's personal information when an order is placed and/or confirmed only to provide service specific to that order. We never share this information with outside parties except to the extent necessary to provide the service.

ADMINISTRATION OF SITE FEATURES AND UPDATES, NEW CONTENT ROLL OUTS, PROMOTIONS AND SURVEYS

We continually work to create great brand experiences, learning opportunities, and great deals using our site and all its functionalities. We use information in this regard to support all these positive efforts.

SENDING PERIODIC EMAILS

Once a customer provides their email address via a confirmed order or through our consultation and quote forms, we use this to send them information and updates pertaining to their order, request, or inquiry.
If a user decides to opt-in to our mailing list, they will receive emails that may include Pouch Me news, site and product updates, service information, and other related communications. A user can easily unsubscribe from getting future emails via unsubscribe instructions at the bottom of each email.

HOW WE PROTECT INFORMATION

SECURE DATA COLLECTION AND STORAGE

We adopt appropriate data collection and storage practices and couple these with security measures to safeguard against unauthorized account access, alteration, disclosure or destruction of your personal information and data stored on our site.
We process data employing a combination of technologies that counteract threats, such as firewalls, antivirus, filtering and antispam programs. Pouch Me staff also carries out vulnerability scans of applications and systems.

USER AUTHENTICATION

We have built security keys into the log-in process and have secure steps which users can follow to regain access to the right account in the event of forgetting the nominated password. We advise choosing difficult-to-guess passwords and changing passwords frequently.

SECURE DATA COMMUNICATION

Sensitive and private online data exchange between the Pouch Me staff and its users happens over a Secure Socket Layer (SSL) secured communication channel. This is encrypted and protected with digital signatures.

USER EFFORTS

We use email to confirm order files, details, and other related information and also send remiders when appropriate. We strongly recommend the user to secure their email account by changing passwords frequently to ensure a secure closed system. Pouch Me will never ask for login and/or account information in an official email, so please be on the lookout for fraudulent phishing emails asking for said information. Even if our logo is on an email, this does not mean it is from Pouch Me.
To guarantee there are no weak points of entry, please log out completely from your Pouch Me account and close your browser window when you are done with your business. Make sure to clear your browser’s cache and any saved passwords. We strongly recommend regularly practicing this especially if you use or have used a computer that other people access, such as in airports, internet cafés, and public libraries.

HOW WE SHARE INFORMATION

We share information to third parties when deemed necessary and in conjunction with conducting our business. This includes activities such as keeping and sorting records and print files, sending planned marketing communications, creating Prepress files, or facilitating wire transfers for order processing.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined in this document.
Pouch Me does not sell, rent, or trade users' personal identification information to others.

THIRD PARTY WEBSITES

After visiting the Pouch Me site, you may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.
We have no control over any content or links appearing on these sites and are not responsible for any practices employed by websites linked to or from our site.
In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies.
If you choose to visit or interact on other websites, and these include websites  that may link to our site, please be advised that this is subject to that website’s own terms and policies.

USER RIGHTS

If you have an existing account on this site or have left comments on our posts, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. We will process your request once you have communicated this with us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

CHANGES TO THIS POLICY

Pouch Me has the discretion to change this privacy policy at any time and do necessary updates reflective of the current best practices.
You will know that modifications have been made because the date at the bottom of this page will also change. In conjunction with this, we encourage users to always check this page for any updates to stay informed about how we are helping to protect the personal information we collect.
We do not send email campaigns when we update our privacy policies. You acknowledge and agree that it is your responsibility to review this document periodically and therefore become aware of any changes.

YOUR ACCEPTANCE OF THESE TERMS

Your visit and use of our site means that you accept our privacy policy.  If you do not agree to this policy, please do not use our site.
Your continued use of our site following the posting of policy changes will be deemed your acceptance of those changes.

CONTACTING US FOR ANSWERS

If you have any questions about this document, the practices of this site, or your dealings with this site, please contact us at:
Pouch Me
67 Songzhu Rd. Sec. 3 3rd fl-2
Beitun District, Taichung, Taiwan 406
+886 4 22432593, +61 2 8488 3116
Or at our corporate offices:
Primerie International Limited
Blk A, 15/F Hillier Comm. Bldg., 65-67 Bonham Strand East, Sheung Wan, Hong Kong

NEED MORE INFORMATION?

Don't hesitate to contact us at
service@pouch.me
This document was last updated on June 6th, 2022.


COPYRIGHT © 2022 POUCH ME. ALL RIGHTS RESERVED.
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