With regard to clear cut exceptions to this policy, please take note that we will not exchange, reprint, or refund your order under the following circumstances:
1) Punctuation, spelling, or grammatical errors made by the customer;
2) Low resolution images uploaded or submitted resulting to poor quality prints;
3) Error in design, color selection, or photo submission that is introduced by the customer during file creation;
4) Incorrect user-selected options such size, product type, finishing options, or quantity;
5) Incorrect image orientation, file submission, or file dimensions submitted following the specifications posted by Pouch Me service and Prepress associates;
6) Damaged fonts, transparency issues, overprint issues;
7) Variances in color from the conversion of Pantone or RGB colors to CMYK after customer's proof approval and confirmation
8) Incorrect file layout for die cutting or other custom-made services;
9) Duplicate orders by the customer;
10) Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors by the customer;
11) Product damage after it is received by the customer