We begin by being clear about this policy and guaranteeing there are no special catches or exceptions. We want you to be happy with your orders. All our teams work hard to deliver the best possible service for you. If despite our time and best efforts you are not 100% satisfied with your order, please contact our management team via our main email, service@pouch.me, with the subject line “Attn: Management.”

Our ultimate goal is to create custom print packaging that meet the customer’s full specifications and perform perfectly in the print applications specified by the customer. Our 100% Happiness Guarantee prevails with our quality control and assurance practices.

When does this policy apply? A customer is covered if the correct order specifications and print applications have been clearly established with Pouch Me's Service, Prepress, and Production Teams and any of these were not specifically followed or realized. Products with manufacturing errors are also covered by this policy.

We inspect every custom printed pouch we produce for customers thoroughly before we carefully package and ship. If you receive a print job that you believe has manufacturing errors, please contact us within two (2) business days after your package arrives so we can assess the situation. We will not entertain any complaints after the said period.

Apart from your written complaint, we require you send digital photos or a video documenting the product defect. In most cases, we will request you to keep all products and return 10 of these samples of the defective products back to us for testing.

Pouch Me reserves the right to ship any product back to you if it has been deemed within our quality standards after sorting. You may not reject the shipment or any part of them returned by us after our assessment and product quality review.

For reprints, we will abide by the usual turnaround time; however, this can vary depending upon available production capacity.

Determination of errors and equivalent credit is at the sole discretion of the Pouch Me staff directly responsible for handling said print project and corresponding order/s.

Again, all claims must be made within two (2) days of receiving your order. As shipping, shipping, postage, and processing expenses have already been consumed, please note that these charges cannot and will not be refunded.

With regard to clear cut exceptions to this policy, please take note that we will not exchange, reprint, or refund your order under the following circumstances:

2) Color matching, cutting, and die cutting tolerances are guaranteed to be within industry standards for pleasing color and tolerances published within our website.

3) This guarantee is limited to the reprint of the original order quantity or refund of the purchase price of the order. We, however, do not claim responsibility for any damages or claims incurred by your business or by you due to receiving the products or custom prints that are incomplete or defective.

Pouch Me has the discretion to change this policy at any time and do necessary updates reflective of the current best practices.

You will know that modifications have been made because the date at the bottom of this page will also change. In conjunction with this, we encourage users to always check this page for any updates to stay informed.

You acknowledge and agree that it is your responsibility to review this document periodically and therefore become aware of any changes.

If you have any questions about this document, the practices of this site, or your dealings with this site, please contact us at:

Or at our corporate offices: